FAQs

FAQs

  • Q

    How long does it take to prepare the pre-sale samples?

    A
    For standard products (such as basic enamel kitchenware), the samples can be ready within 7 to 10 working days. For customized products (such as special specifications), it may take 12 to 15 days, and progress updates will be provided in real time at that time.
  • Q

    What if there are problems with the product after delivery?

    A
    The after-sales team will respond within 24 hours after your inquiry. For urgent issues (such as faulty mechanical components affecting agriculture), key customers can receive solution suggestions within 48 hours, including replacement or repair support.
  • Q

    Do you offer installation assistance to overseas customers?

    A
    Yes. For overseas customers, remote guidance, detailed charts and step-by-step manuals are provided through video calls. If on-site support is required, local technical partners will be coordinated.

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Timeless Cast Iron Cookware, Perfect Every Meal

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